Whether you are looking for a basic VoIP phone system or one with all the options of a Fortune 500 company Fonality provides a product that gives all the functions to you at very competitive pricing.
Heads Up Display™ – Business Collaboration Tool
Fonality’s Contact Center Solutions
Get your callers to the right person, right away.
Not every business has a formal contact center, but most can benefit from contact center solutions. That’s why Fonality includes unlimited call queues for all employees. Now you can create queues for different departments. Any employee, at any time, can be a member of every queue for no additional charge.
For customers who want even more call center solutions, advanced functionality can be added to our Professional and Ultimate editions.
Online video conferencing and meetings
Video collaboration and conferencing is becoming increasingly popular as mobile and remote work becomes the norm. Web based meetings are an integral part of modern work practices and video collaboration brings them to life. Fonality’s HD video collaboration and screen sharing solution lets you eliminate separate, expensive video conferencing and online meeting services. You can join from your computer, smartphone or tablet and collaborate with up to 25 participants from anywhere. Fonality’s video conferencing solution is integrated with our Heads Up Display™ collaboration dashboard, making keeping connected even easier.
CRM Link for Salesforce
Increase Sales Effectiveness and Support Productivity
Fonality CRM Link was created to provide enhancements to your Salesforce® experience by linking your Fonality Solutions to your Salesforce CRM system. Fonality CRM Link integrates business communications into the Salesforce environment to improve agent productivity, increase call efficiency and redefine the customer experience. Users enjoy:
- Incoming Call Screen Pops
- Integrated Dialpad
- Automated Call Logging with Notes
- Easy to Set Up and Configure
- Works in a browser, no software to download
- Supports PC and Mac
Integrating your Fonality phone system with Salesforce CRM makes both applications more powerful by bringing together the activities and data that drive your business.
Fonality’s advanced phone system, built-in collaboration capabilities, unique contact center approach and Salesforce integration, work together to help increase the velocity of your business.