Meet our dedicated team of technicians, your trusted allies in the ever-evolving digital landscape. Each one is committed to safeguarding your business, armed with the expertise and empathy to ensure your operations run smoothly. With us, you’re not just a client; you’re a partner. We’ve got your back, always.
IT Support Company in Dallas, TX
Reliable, Fast & Professional
IT that Actually Works for You
End-to-End IT Management – From Cloud to Cybersecurity
In 2025, technology is the backbone of every business. Whether you are a law firm, a healthcare provider, a retailer, or a manufacturing company, your operations depend on reliable IT.
From secure Microsoft Azure cloud migrations, enterprise-grade cybersecurity with Sophos and Fortinet firewalls, to outsourced IT operations and 24/7 helpdesk support, ITRemedy is your one-stop IT partner.
Headquartered in Dallas, TX, our certified team (CompTIA, Microsoft, Cisco, and AWS credentials) has resolved over 50,000 support tickets, managed 200+ cloud migrations, and helped 150+ SMBs and enterprises scale with stress-free IT.
Our promise: Enterprise-grade IT, tailored for businesses of every size.
What We Do
- Fully Managed IT Services
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- 24/7 monitoring of servers, endpoints, and networks
- Automated patch management and data backups (local + cloud)
- SLA-backed response times (average ticket resolution: 22 minutes)
- Onsite & Remote IT Support
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- Rapid troubleshooting via remote access tools
- Scheduled onsite visits for network upgrades or hardware repair
- Average 98% first-call resolution rate
- Cybersecurity Services
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- Next-Gen firewalls (Fortinet, Sophos)
- Endpoint detection & response (CrowdStrike, SentinelOne)
- Phishing simulations & employee training
- Compliance management (HIPAA, GDPR, SOC2)
- 24/7 Helpdesk
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- Dallas-based team available 365 days a year
- Live chat, phone, and email ticketing
- Priority escalation for mission-critical issues
- Cloud & Data Solutions
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- Microsoft 365 and Google Workspace integration
- Cloud migration to AWS or Azure
- Disaster recovery planning & execution (RTO < 4 hours, RPO < 15 mins)
Why Choose ITRemedy?
- 1 Time = Money
- Our clients report 40% reduction in downtime on average, saving thousands in lost productivity.
- 2 Proactive, Not Reactive
- With real-time monitoring, 75% of issues are solved before clients notice them.
- 3 Tailored to Your Business
- SMB, healthcare, retail, finance—our solutions adapt to your unique workflows.
- 4 Cybersecurity First
- Zero ransomware breaches across clients in the past 3 years thanks to layered security.
Frequently Asked Questions
- What makes ITRemedy a leading IT support company in Dallas?
- 20+ years combined expertise, Microsoft Gold Partner status, and a track record of 99.9% client retention.
- Do you offer 24/7 IT support in Dallas?
- Yes. Our Dallas-based helpdesk is available round-the-clock, 365 days.
- How do your managed IT services help businesses?
- From disaster recovery with RTO < 4 hours to endpoint protection, we cover all mission-critical areas.
- What industries do you specialize in?
- Healthcare (HIPAA), Law firms, Retail, Finance, Manufacturing, Nonprofits.
- Can you help with cloud migration and data recovery?
- Yes. We have done over 200 successful migrations to Azure/AWS/Google Cloud, plus enterprise backup solutions
- What cybersecurity services do you provide?
- Next-gen firewalls, endpoint security, phishing prevention, dark web monitoring, compliance audits.
- Can your IT service scale as I grow my business?
- Absolutely. Our solutions scale from 5-user SMBs to 5,000+ seat enterprises.
- Do you provide IT compliance support for healthcare providers?
- Yes. Full HIPAA compliance support, data encryption, and audit readiness.
Testimonials
About ITRemedy
ITRemedy is a Dallas-based IT solutions provider with a mission to make technology simple, secure, and scalable for businesses of all sizes.
- Certified Experts: CompTIA, Microsoft, Cisco, AWS
- Proven Track Record: 50,000+ tickets resolved, 200+ migrations delivered
- Industry Focus: Healthcare, Law, Retail, Finance, Manufacturing, Nonprofits
Our core belief: Your IT should help your business grow—not hold it back.
Take the First Step
Say goodbye to IT headaches.
Stay secure, always available, always scalable.
Schedule Your Free IT Consultation Today
ITRemedy
Meet Our Experts
Operations Manager
Kim Irving
Kim Irving is an extraordinary Operations Manager at ITRemedy. She has over 40 years of experience in the IT managed services and security field. She is passionate about helping organizations grow their business through the efficient use of technology.
Chief Information Security Officer
Kendall Thomas
Small businesses across the Dallas - Fort Worth metroplex trust Kendall Thomas and his team at ITRemedy to ensure their data is secure. Kendall is a certified information systems security professional (CISSP) with over 20 years of experience in the IT industry. He is passionate about helping organizations protect their data and systems from cyberattacks.
IT Technician
Parker
As a dedicated IT Technician with a passion for technology, I thrive on solving complex computer issues and providing efficient solutions. With hands-on experience in hardware and software troubleshooting, system maintenance, and network support, I am committed to ensuring optimal performance and reliability for users and organizations alike. My love for working with computers drives my continuous learning and ability to stay ahead of industry trends, allowing me to deliver high-quality technical support and services.